Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

You know who they are; the people who push all of the wrong buttons when speaking with others. They offend, they insult, and they make things unpleasant. For some, it’s intentional, and for others, it’s a cluelessness that boggles the senses. Whatever the source of the problem, most of us will find adequate comebacks within Powerful Phrases for Dealing with Difficult People. Renee Evenson has composed a highly insightful compendium of situations, conversations and explanations designed to arm the reader with effective communication tactics.

Utilizing a simple formula for resolving conflicts the “right way”, Evenson recommends that those who interact with difficult people engage in resolution-seeking behaviors.

Various types of co-worker conflicts are discussed in detail, including the loud mouth, meeting monopolizing, gossiping, excessively emailing, credit-taking people who make us cringe and fume.

Evenson wisely points out how body language and voice tone can sabotage a healthy attempt at solving relational conflicts.

Of particular usefulness is advice that deals with ways to approach ten different types of bosses.

The advice in Evenson’s book is not new to us, but the variety of issues she addresses make the topics more interesting.

Ultimately, Powerful Phrases for Dealing with Difficult People is a handy quick reference book with handy suggestions for those who may find themselves at loss for words.