Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization

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Trust is generally one of those “soft” issues that is needed within an organization and among businesses in their everyday dealings. The absence of trust is detrimental to all parties. This book explores trust and presents a model outlining its various facets. Trust really underlies interaction between individuals. While its implications relate to business relations, it needs to be understood from an individual perspective. The book outlines various aspects of trust such as: capacity for trust (ability to trust), contractual trust (trust the sincerity of the commitment), communication trust (trust the information given is accurate and complete), and competence trust (trust in the capabilities to carry out the task). Implicitly, breach of trust is betrayal. The book claims that most betrayal is unintentional, and a series of unintentional breaches eventually leads to a breakdown of trust.

Characterizing the various components of trust is probably the most valuable part of this book. It goes further to outline steps that would help strengthen trust. As each situation is unique, applying the model is not always as obvious as the book makes it seem. Case studies are provided to further illustrate the point, but nuances of practical situations are difficult to consider within the scope of the studies presented. This book’s value is that it provides a framework and shared vocabulary for discussing trust within an organization.


Reviewed By:

Author Dennis Reina, Michelle Reina
Star Count 4/5
Format Trade
Page Count 224 pages
Publisher Berrett-Koehler Publishers
Publish Date 2015-Feb-02
ISBN 9781626562578
Amazon Buy this Book
Issue May 2015
Category Business & Investing
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